Returns and refunds
30-day returns from the day you receive your Zero Tilt Caps.
30 days from receipt
You may request a return within 30 days of receiving your order. For our voluntary 30-day returns policy, the caps must be undamaged. Please return the complete set of four caps with any included parts, using protective packaging.
How to request a return
Email team@zerotiltcaps.lt within the return window and include your order reference. Obtain the return address and instructions before sending the parcel. Do not send items to an unconfirmed address.
Condition of returned items
Handle the caps carefully when checking their fit. Damage caused by use, incorrect installation or poor return packaging may affect eligibility under the voluntary policy. This does not remove your statutory right to withdraw or your rights for faulty goods.
Refunds and return postage
Under our voluntary 30-day returns policy, refunds are made to the original payment method within 14 days after the returned goods arrive at our warehouse. The return shipping costs are paid by the customer, except where the law requires us to cover them. Where the statutory right of withdrawal applies, refunds are due within 14 days after we receive the goods.
Your statutory rights
The 30-day policy is additional to your legal rights. For eligible online purchases, EU consumers generally have 14 days to withdraw after receipt and a further 14 days to send the goods back after notifying the seller. Necessary inspection does not itself remove this right, though handling beyond what is needed may reduce the refund. Statutory rights for faulty or misdescribed goods remain unaffected.